Huwag Tangkilikin and Flower Express ng LBC

I ordered flowers as surprise birthday gift for a friend. I placed my order yesterday at around 6pm.

This morning, I received a text from a Flower Express associate, Jenny telling me that I submitted an incomplete address. Yes, I don't know the barangay name so I sent an email with a cropped image of a map I found online. They also asked me to clarify my billing address since I gave them my Eastwood address while I'm using my Paco address in my credit card.

Then I received another email from them asking me to submit an "authorization letter" that I'm using "his" credit card. So I think they were assuming that I'm not the cardholder. Attached to the email was a Word document that should be signed and faxed to them before 10am. I received the email at 10:03am.

I called them up again and they explained that the delay was because of the incomplete address. I questioned them why do they need supporting documents. Printing a document and having it faxed is an added step. What if the customer doesn't have a fax machine? Plus, they're also requiring a photocopy of front and back sides of your credit card. Isn't that insane!?

I canceled the order.